How we handle your information

Last updated 15 October 2026

This notice explains how GRD Technologies Ltd, trading as Atell (“Atell”, “we”, “us”), handles personal data when you visit atell.ie, contact us, or use the Atell app at app.atell.ie, including when you connect your Google or Microsoft calendar to it.

Who we are

GRD Technologies Ltd is a company registered in Ireland (company number 822223), with its registered office in Co. Wicklow. We are the controller for the personal data described here. You can reach us at hello@atell.ie. Our full company details are on the company information page.

What this website collects

Very little. This site has no sign-up forms, no analytics, no advertising and no tracking cookies, and it doesn’t load fonts or scripts from other companies. Our cookie policy has the details.

Like any website, the service that hosts it (Cloudflare) processes technical information such as your IP address and browser details in order to deliver pages to you and protect the site from abuse. This is kept only for as long as needed for those purposes.

When you email us or book a call

If you get in touch, we’ll receive your name, email address, and anything you choose to tell us, such as your practice name or what you’re looking for. We use this only to reply, arrange a call, and follow up about Atell if you’ve asked us to.

If you book a call, your booking is made through Cal.com, our scheduling provider. It collects your name, email address, the time you choose and your answers to the booking questions (your practice name, how many therapists work there, and the software you use). The call itself takes place on Google Meet.

Our legal basis is our legitimate interest in responding to enquiries about our service, or taking steps at your request before entering into a contract. Please don’t send us any client or health information by email.

Using the Atell app

The Atell app is used by speech and language therapy practices. Practices join by invitation from us; there is no public sign-up.

Client records. What a practice records about the people it cares for (clients and their families, session recordings, notes, assessments, reports and letters) belongs to the practice. The practice is the controller of that information, and we process it only to provide Atell to them, on their instructions, under a data processing agreement each practice accepts. If you are a client or a parent, please contact your therapy practice about your information; we will help them respond.

Therapist accounts. For people who use the app, we hold your name, email address, the practice you belong to, your professional title and registration number, your signature image if you add one, a short voice sample used to tell your voice apart from your client’s in recordings, and records of when you sign in. We use these to run and secure your account, to support you, and to bill your practice. Our legal basis is our contract with your practice and our legitimate interest in providing a secure service.

The app is hosted in the European Union on Microsoft Azure. We keep account information for as long as your practice uses Atell, and delete it within 30 days of the practice’s account ending, unless the law requires us to keep something longer.

Connecting your Google or Microsoft calendar

Therapists can choose to connect a Google Calendar or Microsoft Outlook calendar from the Schedule page of the app, so that sessions booked in Atell also appear in their own calendar. It is optional, and Atell works fully without it.

What we ask for. For Google Calendar, permission to view and edit events in your calendars (Google’s calendar.events permission). For Microsoft, permission to read and write your calendars (Calendars.ReadWrite), and to keep that access when you are not signed in, so that sessions booked later still appear.

What we do with it. When you book a session in Atell, we add an event for it to your calendar, with the session’s title, date and time. Session notes stay in Atell and are never sent to your calendar. When you cancel or delete that session in Atell, we delete the event we added. Nothing else.

What we don’t do. We don’t read, copy or keep any other events in your calendar, and we don’t access your email, contacts, files or any other Google or Microsoft data. We don’t sell calendar data, use it for advertising, use it to train AI models, or share it with anyone. No one at Atell looks at it unless you ask us to help with a problem, to keep the service secure, or where the law requires it.

What we store. Only the access tokens Google or Microsoft give us when you connect, and the identifiers of the events we have added, so that we can keep your calendar in step with Atell. They are stored in our database in the EU, encrypted at rest, and used for nothing else.

Disconnecting. You can disconnect at any time from the Schedule page, and we delete the stored tokens immediately. You can also remove Atell’s access from your Google Account or Microsoft account. Events already added stay in your calendar until you delete them.

Events we add are held by Google or Microsoft in your own account, under their terms. If you would rather your calendar didn’t show clients’ names, use initials in session titles.

Atell’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

How long we keep it

For the app, see Using the Atell app above. We keep enquiry correspondence for up to 24 months after our last contact with you, unless you become a customer, in which case our customer terms apply. You can ask us to delete it sooner at any time.

Who we share it with

We don’t sell personal data or share it for marketing. We use a small number of trusted providers who act on our instructions under data processing agreements: Cloudflare, which hosts this website; Microsoft Azure, which hosts the Atell app in the EU; Google Workspace, for email (including the emails the app sends), calendar and video calls; and Cal.com, for booking calls. Practices that use Atell’s optional AI drafting of report templates send the description they type to Google’s Gemini service; it contains no client records.

Cal.com stores booking details in the United States. Where any provider processes personal data outside the European Economic Area, we rely on appropriate safeguards such as the European Commission’s standard contractual clauses or the EU–US Data Privacy Framework.

Your rights

You have the right to ask for a copy of the personal data we hold about you, and to have it corrected or deleted. You can also object to or ask us to restrict how we use it. To make a request, email hello@atell.ie. We’ll respond within one month.

If you’re unhappy with how we’ve handled your data, you can complain to the Data Protection Commission at dataprotection.ie. We’d appreciate the chance to put things right first.

Changes to this notice

If we change how we handle personal data, we’ll update this page and the date above.